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That makes resolving the problem more complicated and time consuming than it needs to be. Without context she doesn’t know enough about when, how, or what to make an accurate diagnosis. To say “it stopped working” is like telling your doctor you don’t feel well. You: “I don’t remember, but it said something about ACT! and Outlook.” Support: “What error message do you see?” So yourself a favor – right after you stop swearing at your computer, take a minute before the support call to prepare. Tech support calls can be difficult to deal with when your nerves are already frazzled. A software glitch is annoying it disrupts your work and throws your schedule out of whack.
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